DO NOT USE THIS COMPANY. A note about their reviews: before you trust the positive reviews on this page, click on the profiles. Many appear to be fake or bot accounts with no verifiable identity, no friends, no real activity. And the “press coverage” they send you in their estimate process? Paid placements, not journalism.I am writing this so that the next family does not go through what mine did.I hired Value Added Moving for a cross-country move from Jersey City, NJ to Dallas, TX in May 2026. My wife was recovering from hip surgery and timely delivery of her medical equipment was a genuine need. The salesperson, Ryan James, assured me we had a full 26-foot truck reserved door-to-door, expedited delivery, and no upsells — he even noted it in the contract.Every one of those promises was broken.On move day, a subcontractor I had never heard of (S&A Moving) showed up. Once my belongings were on the truck, they raised the price from $7,300 to $9,700 — over $2,400 more. They demanded payment by Zelle only so I could not dispute the charge. My daughter’s entire room was left behind. My wife’s medical equipment sat in a warehouse for two weeks.When I called every contact at Value Added Moving — Ryan, Nicole, Michael — I was ghosted. Michael texted back a fabricated claim that he had warned me about the price increase. He had not.My items were eventually delivered on May 18 (14 days after pickup) with damaged items including a power loveseat and serving pieces. A few of the plastic bins they delivered had MELTED, which means my items were left in a warehouse with no climate control. Horrible!This is a textbook hostage moving scam. File your complaint at http://protectyourmove.gov if you’ve been affected.— Alex Branning | Jersey City, NJ → Dallas, TX