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The article reports that Hatton National Bank (HNB) is facing multiple customer complaints alleging that funds were quietly deducted or withheld from accounts, even after credit card balances were fully paid. Customers claim these discrepancies are not clearly explained and can go unnoticed unless statements are carefully reviewed, leading to concerns about transparency and trust. While the claims have sparked public attention and raised questions about banking oversight and consumer protection in Sri Lanka, the allegations are not yet proven and may reflect either isolated issues or broader procedural problems.
